Frequently asked questions

Q. How does the renting process work?

We Make Renting Easy!

8Select Gear1. Reserve Online

Figure out the gear you would like and book through our reservation system. We will send you a confirmation of the booking and make sure we know where to deliver your gear for you when you get to Whistler. We have the largest inventory of high quality rental hiking and camping gear from Vancouver to Whistler. Our booking page is easy to use and our cancellation policy is amazing. Free cancellations anytime for any reason as long as you let us know more than 24 hours before delivery. If you need to change your delivery or pick up time or location, we don't mind. 


2. Gear Arrives2 Gear Arrives

 We deliver right to your door anywhere in Whistler and to all Garibaldi Park trailheads except Diamond Head in Squamish. We will be waiting for you at the trailhead when you arrive or if you are already in Whistler at a house, hotel, condo, etc we will deliver and pick up right to your door. We are happy to deliver to your hotel's Front Desk or Bell Desk before your arrival to make your vacation even more worry free! If you would like the gear delivered the day before so you can pack and prepare, let us know when you book and we will make it happen! Prefer to pick up? We have a 24 hour pick up and drop off location 3 minutes from Whistler Village! 


3 Camp in Paradise3. Camp in Paradise

 Hike into paradise and camp in beautiful Whistler and incredible Garibaldi Park. With the best quality and highest rated hiking gear money can buy, you will have the trip of a lifetime. We do all the work and you have all the fun!  We rent the best quality and highest rated gear on the market. MSR tents, Osprey backpacks, MSR WindBurner Stove SystemsRab Ascent 700 sleeping bags, Therm-a-Rest XTherm MAX sleeping pads, MSR Evo Ascent snowshoes and more. We also rent complete hiking gear kits. We can equip one person, couples or large groups with everything you need except food and water! We are proud to be Whistler's best source for rental hiking gear. We have the best gear, the best prices and best service! 


4 Easy Returns 4. Easy Returns

 When you return from your hike, let us know where and when you'd like us to drop by and pick up the gear. Staying at a hotel? Leave the gear with the Bell Desk or Front Desk. Living in Whistler or staying in an AirBnB, just leave the gear outside your door and text us. We will pick it up and you don't need to wait around. We deliver it to you perfectly clean and don't mind if you return it a mess. We have a precise and methodical cleaning and maintenance process and we go to great lengths to ensure the gear you get is like new. Though we don't have a retail location in Whistler, we do have a convenient 24 hour pick up and drop off location near Whistler Village!

We Deliver to Rubble Creek (Garibaldi Park)


Q. How good is the quality of your rental gear?

A: Our gear is specially selected from the highest rated, best quality and newest gear on the market.  The difference between a cheap backpack and our backpacks is astounding.  Your comfort and enjoyment are drastically reduced by cheap, old and worn gear.  Our gear is the best of the best on the market!

Q. What happens if I damage or lose something?

A: We are very forgiving on reasonable damage and wear and tear, however beyond that we will charge for replacement cost or repair cost.  Our gear is very durable and high quality, so with normal use and care it is very difficult to damage.  Just let us know what happened and can likely sort it out with a minimum cost.

Q. We want to hit the trail at 5am, do you deliver that early?

A: We deliver anytime and anywhere in Whistler.  In most cases we can drop off your gear to your hotel the night before you go so you can play with and pack your gear beforehand.  If you prefer, we also have a pick up and drop off location just down from Whistler Village, available 24 hours a day, 7 days a week.  Just let us know when you reserve and we will have it there ready for pick up as requested.

Q. Abraham from Mexico asks: We want to hike Black Tusk in April, can it be done in one day?

A: Hey Abraham, great to hear from you in Mexico!  April and often May are difficult times to access Black Tusk due to winter snow.  Not only can the snow slow your progress and necessitate snowshoes, but it also obscures the trail.  You can easily get lost and head off into the woods in the wrong direction.  It is very frustrating to be on a hard hike and realize you have just hiked 10 minutes in the wrong direction!

So, if I were hiking to Black Tusk in April or May as a day trip, I would leave very early in the morning to make the most of the daylight.  I'd try to be at the trailhead before 8am.  Depending on the rate of snowmelt, you may not even be able to park at the trailhead and instead be parking 1 kilometre down the road.  Hopefully you will find the snowline much higher, be able to park at the trailhead and be hiking on dirt, instead of snow for about 4 kilomtres.  If you don't have snowshoes the snow you encounter will often be crusty on top and soft underneath.  This means you walk on top for a few steps then one foot plunges through up to your knees.  That's one annoyance you always have to prepare for in the spring.  I would anticipate a relatively easy hike for the first 4-5 kilometres, then some tougher hiking with snowshoes for a couple kilometres to Taylor Meadows or Garibaldi Lake.  From Taylor Meadows the hike is fairly flat, and on a sunny day extraordinarily beautiful with pristine forest all around and nothing but sunny, snowy mountain tops in all directions!  And best of all, Black Tusk looms in the near distance.

From Taylor Meadows you can continue toward Black Tusk and it only gets challenging as you near it.  There is no way you will stay to the trail here, but you can navigate by sight quite easily.  Always be sure to not do this in failing light at the end of the day.  Even early evening light, makes travel in unfamiliar mountains very treacherous.  If you are energetic, have good weather and lots of daytime, you might be inclined to hike up Black Tusk.  You can fairly easily get up to its base, however in April or May, climbing that last final chute to the top may be very difficult.  It is fairly tricky on a perfect July day, but with lots of snow in the area it likely will be foolhardy to try.  Having said that I have done it with little difficulty the first week in June, though it was a not a very snowy winter previously.
The good news is that Garibaldi Lake and Taylor Meadows are quite realistic and beautiful to hike to in April and May as long as you are cautious, prepared and fit.  The bad news is that you may give up, short of Black Tusk due to snow making hiking too strenuous.  BCParks start doing trail reports in the spring months and measure the snow at various points along the trails.  This will give you quite an accurate indication of snow levels.  It can be found here...

Q. Your gear is pretty high-tech, will we have trouble using it?

A: We include user guides to any tricky-to-use gear.  For example, when you open our compact stove system you will see the very detailed instruction for use.  When you open your tent, you will see a how-to guide immediately.  If you would like a preview of our gear check out theese Youtube links for user reviews and get excited!

We Rent MSR Hubba Hubba Tents

We Rent Osprey Atmos and Aura AG Backpacks

We Rent Rab Ascent 700 Sleeping Bags

We Rent MSR Windburner Stoves

We Rent NeoAir XTherm Max Sleeping Pads

Therm-a-Rest NeoAir Micro Pump included with all our XTherm Max sleeping pads!

We Rent Prolite Plus Sleeping Pads

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