Frequently asked questions

Q. How does the renting process work?

A: 1. Figure out the gear you would like and book through our reservation system. We will send you a confirmation of the booking and make sure we know where to deliver your gear for you when you get to Whistler. If you have to cancel, give us as much warning as you can. Our cancellation policy is cancel any time. We assume that if you have to cancel, it is probably for a good reason. Have your drivers license or passport for ID and a credit card ready when we deliver your gear, unless you prepaid with a credit card. If you don’t have these, you’ll need to get someone who does. Authorize your credit card for a deposit(Visa, MasterCard, American Express, Discover or JCB) and hit the trails with your gear! Hike into paradise to some of the best hiking trails Whistler has to offer, with the best quality and highest rated hiking gear money can buy! We are pretty relaxed about returning rental gear late, let us know by text or email.  Sometimes, depending on availability we can give you a courtesy extension or extend your rental by our daily rate. Please be sure to return everything you rented in good condition. You are responsible for replacing anything that does not come back and even little things can be expensive. You are also responsible for any damage beyond reasonable use, so take care of the gear please.  We don't expect anything to come back clean and tidy, but only in the same working order as when you received it.

Q. What else do I need to bring if I rent one of your complete camping kits?

A: Your clothes, food and water.  We have thought of everything for you so you don't have to worry about anything but having the time of your life!  Make sure you bring warm clothes for the cool alpine weather and a water bottle to fill from the glacier fed streams!

Q. How good is the quality of your rental gear?

A: Our gear is specially selected from the highest rated, best quality and newest gear on the market.  The difference between a cheap backpack and our backpacks is astounding.  Your comfort and enjoyment are drastically reduced by cheap, old and worn gear.  Our gear is the best of the best on the market!

Q. What happens if I damage or lose something?

A: We are very forgiving on reasonable damage and wear and tear, however beyond that we will charge for replacement cost or repair cost.  Our gear is very durable and high quality, so with normal use and care it is very difficult to damage.  Just let us know what happened and can likely sort it out with a minimum cost.

Q. We want to hit the trail at 5am, do you deliver that early?

A: We deliver anytime and anywhere in Whistler.  In most cases we can drop off your gear to your hotel the night before you go so you can play with and pack your gear beforehand.

Q. Abraham from Mexico asks: We want to hike Black Tusk in April, can it be done in one day?

A: Hey Abraham, great to hear from you in Mexico!  April and often May are difficult times to access Black Tusk due to winter snow.  Not only can the snow slow your progress and necessitate snowshoes, but it also obscures the trail.  You can easily get lost and head off into the woods in the wrong direction.  It is very frustrating to be on a hard hike and realize you have just hiked 10 minutes in the wrong direction!

So, if I were hiking to Black Tusk in April or May as a day trip, I would leave very early in the morning to make the most of the daylight.  I'd try to be at the trailhead before 8am.  Depending on the rate of snowmelt, you may not even be able to park at the trailhead and instead be parking 1 kilometre down the road.  Hopefully you will find the snowline much higher, be able to park at the trailhead and be hiking on dirt, instead of snow for about 4 kilomtres.  If you don't have snowshoes the snow you encounter will often be crusty on top and soft underneath.  This means you walk on top for a few steps then one foot plunges through up to your knees.  That's one annoyance you always have to prepare for in the spring.  I would anticipate a relatively easy hike for the first 4-5 kilometres, then some tougher hiking with snowshoes for a couple kilometres to Taylor Meadows or Garibaldi Lake.  From Taylor Meadows the hike is fairly flat, and on a sunny day extraordinarily beautiful with pristine forest all around and nothing but sunny, snowy mountain tops in all directions!  And best of all, Black Tusk looms in the near distance.

From Taylor Meadows you can continue toward Black Tusk and it only gets challenging as you near it.  There is no way you will stay to the trail here, but you can navigate by sight quite easily.  Always be sure to not do this in failing light at the end of the day.  Even early evening light, makes travel in unfamiliar mountains very treacherous.  If you are energetic, have good weather and lots of daytime, you might be inclined to hike up Black Tusk.  You can fairly easily get up to its base, however in April or May, climbing that last final chute to the top may be very difficult.  It is fairly tricky on a perfect July day, but with lots of snow in the area it likely will be foolhardy to try.  Having said that I have done it with little difficulty the first week in June, though it was a not a very snowy winter previously.
The good news is that Garibaldi Lake and Taylor Meadows are quite realistic and beautiful to hike to in April and May as long as you are cautious, prepared and fit.  The bad news is that you may give up, short of Black Tusk due to snow making hiking too strenuous.  BCParks start doing trail reports in the spring months and measure the snow at various points along the trails.  This will give you quite an accurate indication of snow levels.  It can be found here...

Q. Your gear is pretty high-tech, will we have trouble using it?

A: We include user guides to any tricky-to-use gear.  For example, when you open our compact stove system you will see the very detailed instruction for use.  When you open your tent, you will see a how-to guide immediately.  If you would like a preview of our gear check out theese Youtube links for user reviews and get excited!

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