Q. How does the renting process work?

A: 1. Figure out the gear you would like and book through our reservation system. We will send you a confirmation of the booking and make sure we know where to deliver your gear for you when you get to Whistler. If you have to cancel, give us as much warning as you can. Our cancellation policy is cancel any time. We assume that if you have to cancel, it is probably for a good reason. Have your drivers license or passport for ID and a credit card ready when we deliver your gear, unless you prepaid with a credit card. If you don’t have these, you’ll need to get someone who does. Authorize your credit card for a deposit(Visa, MasterCard, American Express, Discover or JCB) and hit the trails with your gear! Hike into paradise to some of the best hiking trails Whistler has to offer, with the best quality and highest rated hiking gear money can buy! We are pretty relaxed about returning rental gear late, let us know by text or email.  Sometimes, depending on availability we can give you a courtesy extension or extend your rental by our daily rate. Please be sure to return everything you rented in good condition. You are responsible for replacing anything that does not come back and even little things can be expensive. You are also responsible for any damage beyond reasonable use, so take care of the gear please.  We don't expect anything to come back clean and tidy, but only in the same working order as when you received it.