Frequently asked questions

Q. How does the renting process work?

A: 1. Figure out the gear you would like and book through our reservation system. We will send you a confirmation of the booking and make sure we know where to deliver your gear for you when you get to Whistler. If you have to cancel, give us as much warning as you can. Our cancellation policy is cancel any time. We assume that if you have to cancel, it is probably for a good reason. Have your drivers license or passport for ID and a credit card ready when we deliver your gear, unless you prepaid with a credit card. If you don’t have these, you’ll need to get someone who does. Authorize your credit card for a deposit(Visa, MasterCard, American Express, Discover or JCB) and hit the trails with your gear! Hike into paradise to some of the best hiking trails Whistler has to offer, with the best quality and highest rated hiking gear money can buy! We are pretty relaxed about returning rental gear late, let us know by text or email.  Sometimes, depending on availability we can give you a courtesy extension or extend your rental by our daily rate. Please be sure to return everything you rented in good condition. You are responsible for replacing anything that does not come back and even little things can be expensive. You are also responsible for any damage beyond reasonable use, so take care of the gear please.  We don't expect anything to come back clean and tidy, but only in the same working order as when you received it.

Q. What else do I need to bring if I rent one of your complete camping kits?

A: Your clothes, food and water.  We have thought of everything for you so you don't have to worry about anything but having the time of your life!  Make sure you bring warm clothes for the cool alpine weather and a water bottle to fill from the glacier fed streams!

Q. How good is the quality of your rental gear?

A: Our gear is specially selected from the highest rated, best quality and newest gear on the market.  The difference between a cheap backpack and our backpacks is astounding.  Your comfort and enjoyment are drastically reduced by cheap, old and worn gear.  Our gear is the best of the best on the market!

Q. What happens if I damage or lose something?

A: We are very forgiving on reasonable damage and wear and tear, however beyond that we will charge for replacement cost or repair cost.  Our gear is very durable and high quality, so with normal use and care it is very difficult to damage.  Just let us know what happened and can likely sort it out with a minimum cost.

Q. We want to hit the trail at 5am, do you deliver that early?

A: We deliver anytime and anywhere in Whistler.  In most cases we can drop off your gear to your hotel the night before you go so you can play with and pack your gear beforehand.

Q. Your gear is pretty high-tech, will we have trouble using it?

A: We include user guides to any tricky-to-use gear.  For example, when you open our compact stove system you will see the very detailed instruction for use.  When you open your tent, you will see a how-to guide immediately.  If you would like a preview of our gear check out theese Youtube links for user reviews and get excited!

Whistler Hiking Maps

Nairn Falls

Nairn Falls is a wonderful, crashing and chaotic waterfall that surrounds you from the deluxe viewing platform that allows you to safely watch it from above.  The beautiful, ...
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Black Tusk

Black Tusk is the extraordinarily iconic and appropriately named mountain that can be seen from almost everywhere in Whistler.  The massive black spire of crumbling rock juts ...
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Train Wreck

Decades ago a train derailed south of Whistler near what is now Function Junction.  Seven train cars were left scattered next to the Cheakamus River.  As it turns out, time and ...
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Ancient Cedars

Ancient Cedars is a nice, easy/moderate 2.5 kilometre(1.6 mile) hiking trail on the far side of Cougar Mountain, just 10.8 kilometres north of Whistler Village . A small, ...
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Whistler Hiking Trails

Rainbow Falls

The short, scenic and easy hiking trail to Rainbow Falls is located just a short, half kilometre from the Rainbow Lake or Rainbow Trail trailhead. The trail begins by ...
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Nairn Falls

Nairn Falls is a wonderful, crashing and chaotic waterfall that surrounds you from the deluxe viewing platform that allows you to safely watch it from above.  The beautiful, ...
Read more

Callaghan Lake

Callaghan Lake Provincial Park is a relatively untouched wilderness of rugged mountainous terrain. The valley walls were formed by relatively recent glaciation. Evidence of ...
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