Frequently asked questions

Q. How does the renting process work?

A: 1. Figure out the gear you would like and book through our reservation system. We will send you a confirmation of the booking and make sure we know where to deliver your gear for you when you get to Whistler. If you have to cancel, give us as much warning as you can. Our cancellation policy is cancel any time. We assume that if you have to cancel, it is probably for a good reason. Have your drivers license or passport for ID and a credit card ready when we deliver your gear, unless you prepaid with a credit card. If you don’t have these, you’ll need to get someone who does. Authorize your credit card for a deposit(Visa, MasterCard, American Express, Discover or JCB) and hit the trails with your gear! Hike into paradise to some of the best hiking trails Whistler has to offer, with the best quality and highest rated hiking gear money can buy! We are pretty relaxed about returning rental gear late, let us know by text or email.  Sometimes, depending on availability we can give you a courtesy extension or extend your rental by our daily rate. Please be sure to return everything you rented in good condition. You are responsible for replacing anything that does not come back and even little things can be expensive. You are also responsible for any damage beyond reasonable use, so take care of the gear please.  We don't expect anything to come back clean and tidy, but only in the same working order as when you received it.

Q. What else do I need to bring if I rent one of your complete camping kits?

A: Your clothes, food and water.  We have thought of everything for you so you don't have to worry about anything but having the time of your life!  Make sure you bring warm clothes for the cool alpine weather and a water bottle to fill from the glacier fed streams!

Q. How good is the quality of your rental gear?

A: Our gear is specially selected from the highest rated, best quality and newest gear on the market.  The difference between a cheap backpack and our backpacks is astounding.  Your comfort and enjoyment are drastically reduced by cheap, old and worn gear.  Our gear is the best of the best on the market!

Q. What happens if I damage or lose something?

A: We are very forgiving on reasonable damage and wear and tear, however beyond that we will charge for replacement cost or repair cost.  Our gear is very durable and high quality, so with normal use and care it is very difficult to damage.  Just let us know what happened and can likely sort it out with a minimum cost.

Q. We want to hit the trail at 5am, do you deliver that early?

A: We deliver anytime and anywhere in Whistler.  In most cases we can drop off your gear to your hotel the night before you go so you can play with and pack your gear beforehand.

Q. Your gear is pretty high-tech, will we have trouble using it?

A: We include user guides to any tricky-to-use gear.  For example, when you open our compact stove system you will see the very detailed instruction for use.  When you open your tent, you will see a how-to guide immediately.  If you would like a preview of our gear check out theese Youtube links for user reviews and get excited!

Whistler Hiking Maps

Helm Creek

Helm Creek is a cute, meandering creek that winds its way from beyond Black Tusk, down the valley to the wonderful campground that takes its name. From the Helm Creek ...
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Sloquet Hot Springs

Sloquet Hot Springs is a wonderfully wild set of shallow, man-made pools fed by a small, all natural, and very hot, waterfall.  The pools stretch from the waterfall to the ...
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Ring Lake

Ring Lake is a fantastically beautiful and wonderfully remote lake similar to Cirque Lake but considerably farther to hike to reach it.  The 10k hike takes you through a ...
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Cheakamus River

Cheakamus River is the beautiful, crashing and turquoise coloured river that flows from Cheakamus Lake, through the Cheakamus Valley to Daisy Lake.  Also a popular kayaking ...
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Whistler Hiking Trails

Black Tusk

Black Tusk is the extraordinarily iconic and appropriately named mountain that can be seen from almost everywhere in Whistler.  The massive black spire of crumbling rock juts ...
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Russet Lake

Russet Lake is a surreal little paradise that lays at the base of the Fissile.  The Fissile is the strikingly bronze mountain visible from Whistler Village.  From the Village ...
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Sproatt

Mount Sproatt, or as it is known locally as  just Sproatt, is one of the many towering mountains visible from Whistler Village.  Above and beyond Alta Lake, directly across from ...
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Train Wreck

The trail to Whistler Train Wreck is an easy, yet varied route through deep forest, across a great suspension bridge over Cheakamus River, to a stunning array of wrecked ...
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