Frequently asked questions

Q. How does the renting process work?

A: 1. Figure out the gear you would like and book through our reservation system We will send you a confirmation of the booking and make sure we know where to deliver your gear for you when you get to Whistler.  If you have to cancel, give us as much warning as you can.  Have your drivers license or passport for ID and a credit card ready when we deliver your gear. If you don’t have these, you’ll need to get someone who does.  Sign our rental contract, authorize your credit card for deposit(Visa, MasterCard, American Express, Discover or JCB) and hit the trails with your gear!  Hike into paradise to some of the best hiking trails Whistler has to offer, with the best quality and highest rated hiking gear money can buy! We are pretty relaxed about returning rental gear late, let us know by text or email.  Sometimes, depending on availability we can give you a courtesy extension or extend your rental by our daily rate. Please be sure to return everything you rented in good condition. You are responsible for replacing anything that does not come back and even little things can be expensive.  You are also responsible for any damage beyond reasonable use, so take care of the gear please.  We don't expect anything to come back clean and tidy, but only in the same working order as when you received it.

Q. What else do I need to bring if I rent one of your complete camping kits?

A: Your clothes, food and water.  We have thought of everything for you so you don't have to worry about anything but having the time of your life!  Make sure you bring warm clothes for the cool alpine weather and a water bottle to fill from the glacier fed streams!

Q. How good is the quality of your rental gear?

A: Our gear is specially selected from the highest rated, best quality and newest gear on the market.  The difference between a cheap backpack and our backpacks is astounding.  Your comfort and enjoyment are drastically reduced by cheap, old and worn gear.  Our gear is the best of the best on the market!

Q. What happens if I damage or lose something?

A: We are very forgiving on reasonable damage and wear and tear, however beyond that we will charge for replacement cost or repair cost.  Our gear is very durable and high quality, so with normal use and care it is very difficult to damage.  Just let us know what happened and can likely sort it out with a minimum cost.

Q. We want to hit the trail at 5am, do you deliver that early?

A: We deliver anytime and anywhere in Whistler.  In most cases we can drop off your gear to your hotel the night before you go so you can play with and pack your gear beforehand.

Q. Your gear is pretty high-tech, will we have trouble using it?

A: We include user guides to any tricky-to-use gear.  For example, when you open our compact stove system you will see the very detailed instruction for use.  When you open your tent, you will see a how-to guide immediately.  If you would like a preview of our gear check out theese Youtube links for user reviews and get excited!

Know more

about hiking
Wilderness Tips and Hiking/Camping Advice

A little knowledge before you head out into the wilderness is a good idea.  Especially if you are new to hiking or in unknown terrain.  Planning a suitable hike is a great first step is having a great hike.  Bringing along extra clothing and food is a great idea and having a first aid kit will help you with any troubles you may encounter.  Courtesy and hiking etiquette is an important factor as well.  Leaving no trace and packing out what you pack in are paramount to keeping the wilderness wild.  Clothing, gear and how you pack is not always straight forward and having a checklist to work from will avoid any mistakes in packing.

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